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Delivery Policy

Delivery Policy

Last Updated: 17.09.23

1. Shipping Information

1.1. Shipping Methods: We offer various shipping options to accommodate your needs. The available shipping methods, estimated delivery times, and associated costs are displayed during the checkout process.

1.2. Order Processing: All orders are processed within 10 business days from the date of purchase. Processing times may vary based on the availability of items and other factors.

1.3. Shipping Locations: We ship to addresses within UK and international destinations. Please note that we may not deliver to certain remote areas or countries. You can check if your location is eligible during the checkout process.

2. Shipping Charges

2.1. Domestic Shipping: Domestic shipping rates are calculated based on the total weight of your order, your chosen shipping method, and your delivery location. The exact shipping cost will be displayed during the checkout process.

2.2. International Shipping: International shipping rates are determined by your selected shipping method and destination. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred during the shipping process.

3. Estimated Delivery Times

3.1. Domestic Orders: Estimated delivery times for domestic orders typically range from 1 to 12 business days, depending on your location and chosen shipping method.

3.2. International Orders: Estimated delivery times for international orders may vary significantly, depending on the destination and shipping method. Please refer to the estimated delivery time provided during checkout.

4. Order Tracking

4.1. Tracking Information: Once your order is shipped, you will receive an email notification containing tracking information. You can use this information to monitor the progress of your delivery.

4.2. Tracking Accuracy: While we make every effort to provide accurate tracking information, please note that tracking updates may not be available for all shipping methods and destinations.

5. Delivery Issues

5.1. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for undeliverable orders due to incorrect or incomplete addresses.

5.2. Delivery Delays: We do our best to meet estimated delivery times. However, delays may occur due to unforeseen circumstances, such as adverse weather conditions or carrier-related issues. We appreciate your patience in such situations.

5.3. Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work to resolve the issue promptly.

6. Contact Us

If you have any questions or concerns regarding our delivery policy, please contact our customer support team at delugesourcing@gmail.com.

By placing an order with us, you agree to the terms and conditions outlined in this delivery policy.